Privacy Notice | Oak By Design
oak by design
oakbydesign
01423 593 794

Oak By Design Privacy Policy

Our contact details

Name: Oak By Design

Address: Locksley Park, Blind Lane, Tockwith, York YO26 7QJ

Phone Number: 01423 593794

E-mail: contact@oakbydesign.co.uk

 

What is this Privacy Policy for?

This privacy policy is for this website [www.oakbydesign.co.uk] and served by Penny Bricks and Timber Limited

Trading As Oak By Design and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of

the users, the website and website owners. Furthermore the way this website processes, stores and protects user

data and information will also be detailed within this policy.

 

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to

protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws

and requirements for user privacy.

 

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website

uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies

on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent

from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the

user's interactions and usage of the website. This allows the website, through its server to provide the users with a

tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard

drive they should take necessary steps within their web browsers security settings to block all cookies from this

website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is

provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your

computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save

or collect personal information. You can read Google's privacy policy here for further information

http://www.google.com/privacy.html

Other cookies may be stored to your computers hard drive by

external vendors when this website uses referral programs,

sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30

days, though some may take longer. No personal information is stored, saved or collected.

 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details

requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer

required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and

secure form to email submission process but advise users using such form to email processes that they do so at their

own risk.

This website and its owners use any information submitted to provide you with further information about the products /

services they offer or to assist you in answering any questions or queries you may have submitted. This includes

using your details to subscribe you to any email newsletter program the website operates but only if this was made

clear to you and your express permission was granted when submitting any form to email process. Or whereby you

the consumer have previously purchased from or enquired about purchasing from the company a product or service

that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving emailmarketing

material. Your details are not passed on to any third parties.

 

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied

by this website. Users can subscribe through an online automated process should they wish to do so but do so at their

own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications

Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data

Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of

the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal

information held about you by this website's email newsletter program. A small fee will be payable. If you would like a

copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual

email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity

may include; the opening of emails, forwarding of emails, the clicking of links, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based

around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are

given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer

of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe

will by detailed instead.

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of

caution before clicking any external web links mentioned throughout this website. External links are clickable text /

banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best

efforts. Users should therefore note they click on external links at their own risk and this website and its owners

cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners,

to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use

cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in

turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at

their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting

any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its

owners participate on are custom to the terms and conditions as well as the privacy policies held with each social

media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and

caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or

sensitive information through social media platforms and encourage users wishing to discuss sensitive details to

contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social

media platform in question. Users are advised before using such social sharing buttons that they do so at their own

discretion and note that the social media platform may track and save your request to share a web page respectively

through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages.

By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media

platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many

social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable

for any damages or implications caused by visiting any shortened links.

 

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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simon frost
simon frost

Left us a 5 star review

A first rate service from start to finish. We've used this company in the past for our floor - 40 foot of solid oak! 2 beams and 2 RSJ covers. This time a beam for our new kitchen inglenook and another RSJ cover. More than impressed with the products which more than met our spec. A very friendly and helpful team who I'd recommend to anyone.

Marvellous place, so many wonderful things made from wood.

As the owner of a local joinery business, Robert Davis Joinery, I have had the pleasure of using Oak by Design on several occasions over the last 8 years. They have produced bespoke interior products for me including Oak doors and timber moldings. The staff in the office and the workshop are always very helpful and friendly and the standard of the workmanship and materials are always of a very high quality.

Great personal service to ensure we got what we needed specific to our personal requirements. Quality is outstanding and there was a helping hand there all the way. The porch we ended up with was not cheap but having looked at others the quality of the Oak by design product shines through. Very pleased with the result and the complements from both neighbours and our builders keep coming.

Found Oak by Design searching for a new front porch to replace a canopy and knew immediately that this was company for the job and I was not disappointed. I already knew what I wanted and Richard, very patiently, developed my basic requirements, with a number of iterations, into a full detailed design. As I live outside their site working area I decided go for supply only and to install the porch myself. It was delivered as promised and it looked great even on the pallet! It took me a while to fit but it was very satisfying and the result is fantastic. The quality of the aged oak and carpentry of the timbers is excellent. I’m delighted with the porch supplied by Oak by Design - it looks superb.

Perfect from start to finish. The service is above and beyond. Pleasure to install

I wish I could give more starts!! We looked at many companies before finally choosing Oak by Design. We are so glad we chose them. They were excellent from start to finish. They worked with us to find a workable design that was to our liking. Our door looks amazing (despite the building site that still surrounds it!). Their customer service is of the highest standard, Joanne could not do enough to help us. I would not hesitate to recommend them.

I could not recommend Oak By Design more highly. Joanne and the team worked tirelessly to resolve an issue that was the result of my mistake when I ordered the porch. Great customer service.

On behalf of John Docherty: Oak By Design were a great company to deal with; helpful, knowledgeable, professional. The quality of the oak supplied to us for our bespoke porch was first class. Nothing was too much trouble for this company, and we will definitely be using this wonderful company again in 2022.

My client was looking for ways in which to make his conversion (of an early seventies house into a period family farmhouse) “stand out from the crowd”. whilst maintaining a commercial eye on his expenditure, as the house was being converted for resale profit. Making the choice to meet with Richard and explore possibilities for incorporating some Real solid Oak features into his plans proved to be the making of the project. By taking lots of advice from Richard on both the size and structure of the components we were able to incorporate three key features. The beautiful and bold roof trusses and purlins for the open plan kitchen are simply a joy to behold. The stunning full height gable window which is directly glazed into the large framework can be appreciated from both the the kerbside and of course from within the cosy snug on the ground floor or the amazing first floor main bedroom where we incorporated some additional exposed roof beams just purely for effect. All in all it is fair to say that these significant choices certainly created the wow factor my client was looking for. Having managed to pre sell the property well before completion it in itself demonstrates the benefits of keeping these sorts of real oak features as part of a modern build. I have no hesitation whatsoever is saying that if anyone is looking to get advice and is serious about investing in quality oak products they should have no need to look further than Oak by Design. Thanks again Richard for all your help , guidance and continued support which is a credit to you and the craftsmen you employ.

Exceptional service and beautiful flooring. Absolutely delighted with every aspect. Went above and beyond great customer service to meet our needs and timescales.

Firstly, the product quality was superb, a beautiful oak mantle piece for my fire place, gorgeous. The installation was quick, efficient and fitter very friendly. The price was very reasonable, actually very good value. But what makes it all SIX STAR, ( but we I can only give 5!), was the customer service. When walking in the shop I was perfectly attended to, I was given samples to take home and they remembered to call soma days later to see what I thought. Order to install time was very fast for such a bespoke service. My experience was world class, great to deal with a brilliant local/small business, I totally recommend.

Fantastic service from start to finish, I would have no hesitation in recommending this company or using them again. Very professional and helpful. Joanne was great in assisting us with choosing both styles and colours of the beams and cladding.

From the moment we visited the Oak Design showroom, we knew that we were dealing with a top quality local company. Richard the owner, showed us around his design works with real pride of his product and service offering. Jamie as sales executive has discussed and agreed the options & design with costs to us and we have now implemented the first phase of our home improvement, with more work to follow. We are highly delighted with the finished product and would strongly recommend Oak Design to other interested clients. I also suggest that you pay them a personal visit at the Home Building & Renovation exhibition in Harrogate, as well as their wonderful showroom of Oak Solutions in Tockwith to get a personal guided tour.

We are ‘over the moon’ with our beautiful oak porch made by Oakbydesign .From our initial enquiry to delivery and installation the service and attention to detail has been outstanding! A very big thank you to Joanne who was so helpful and friendly from start to finish which made the whole process such a pleasure. Highly recommend anyone looking for an oak porch to choose Oakbydesign . Yvonne Grant.

We worked with Jamie from Oak By Design on a super project near Wetherby. There was plenty of oak in this design for the team to really show their worth - and they did. The attention to detail was excellent. If anything was not quite how the client wanted it, they were straight back to attend to this. The customer care was superb. We look forward to working with Oak By Design on another project soon.

We were looking to have a bespoke oak and glass atrium for the front of our new house renovation. We wanted to find a company we trusted, who clearly understood our brief and could manufacture and install a high quality product at a competitive price. A big ask, but OakByDesign ticked all our boxes. Jamie and the team from the initial discovery meeting to completion of the installation were fantastic. The design, material quality and installation were first class and I would highly recommend you to include them within your project plans. Thank you all. Ben and Lindsay.

A great company to deal with. Professional from start to finish and always there to assist with any queries. Highly recommended.

Excellent quality workmanship and materials. Very easy and friendly to deal with on the phone. Everything done on time and no problems at all. Will definitely use again next time I need an oak porch or any other oak structures.

I first used Oak by Design in 2021 for a oak porch, I used them again 2023 for an oak pergola. Both times my clients have been Delighted with the finished product. Both times the product was delivered when stated, everything i needed was on the delivery. Oak by design listened to what I required for both jobs. The quality of the oak is excellent, all joints fit correctly & if I had a problem I only had to ring and speak to them. R Brown Carpentry always recommends Oak by Design when asked about oak structures.

We can thoroughly recommend Oak by Design. Not only did they provide the best of oak floors and oak staircase to suit our new, contemporary home, but they returned to make good a problem which was not their fault. Going the extra mile separates great companies from ordinary firms. Thank you Jamie & Billy. From Mike & Barbara, York.

This is the second time that we have used Oak By Design for oak products and once again we weren’t disappointed. We recently ordered some internal oak doors and from the very start they were a pleasure to deal with. Joanne especially was extremely helpful and friendly, nothing was too much trouble. We were kept updated about the progress of our order. Unfortunately we needed to delay acceptance of the doors for a few weeks and Oak By Design happily agreed to store them in their workshop until we were ready for them. The quality of the doors is very high, they are very well made and finished, far better than any oak doors that you will buy “ off the shelf. “ They are all installed now and look fantastic. I would highly recommend Oak By Design and we will certainly use them again in the future if we require any more oak products. A huge thank you to Joanne and the whole team for a great service and a great product.

From start to finish Oak By Design have been incredible, nothing was too much trouble. Our new Oak doors are beautifully made and have really been the icing on the cake to finish our house renovations off. We have also had a fabulous outdoor oak structure with heating and we are very much looking forward to making the most of it in the months ahead. Thank you to the whole team I would throughly recommend.

Very impressed with Oak By Design. Customer service is fantastic and they were very patient in helping me ensure what I needed was the right size. Photos sent of oak cover before it was sent to me and end product was great. It was also not the most expensive either. Would definitely recommend.

My wife and I recently purchased an oak porch from Oak By Design. We are delighted with the porch and it has been much admired. We did get some help assembling it but everything fitted together perfectly.

I firstly used oak by design a couple of years ago for an open oak porch. They were extremely helpful and everything was delivered on time to the highest quality. The porch went together with the oak dowels provided and looked great when it was all slated in. They have also supplied me with a oak beam for a fireplace natural random finish and it looks good.

Great service from start to finish, Joanne was great help. Designs were spot on and so happy with the porch. 10/10. Fully recommend.

Excellent customer service. Very friendly. Explained in detail. Product is beautiful. Would recommend. Company sent photos of finished product prior to dispatch to confirm our happiness with their work.

Having lived with our porch for over 2 years I can honestly say it’s the best addition to our house we ever made. Not only does it look fantastic the quality is outstanding. I love that it keeps the mud out of the hall and provides a seating area to remove muddy boots.

We decided to get an oak porch to make our home more attractive and we are so glad we did as it really is beautiful ! Joanne and the Team have been professional, friendly and just a pleasure to deal with ! Thank you so much !!

What can I say, Oak By Design have been the most fantastic company to deal with. Joanne was so helpful, friendly and professional. She really seemed to care about our project, which made such a difference. We had 4 oak RSJ covers made and 2 fireplace mantles. The finish is outstanding. Everyone believes they are solid beams, which was just what we wanted. The care and attention this company will give you is 2nd to none and I would highly recommend them. Pictures will follow when we complete our project, thanks again Oak By Design. x

Great service by a friendly professional team, a pleasure to work with. The end result of our oak glazed leisure spa and outdoor kitchen looks fantastic. Great job

Oak by design were a fantastic company to deal with. They made us some treads for a bespoke stair case from large pieces of air dried oak. They were very thorough in making sure that they understood exactly what we wanted. They made excellent suggestions for small changes to our own design in order to produce a better finished product and to manage the cost. We were very happy with the treads when they were delivered. They look fantastic and fitted perfectly to the steel frame which was made by a third party. I could not recommend them more highly.

First class service and product . Our car port and steps look fantastic and blends in with the existing buildings beautifully. Would definitely recommend them.

From the initial quotation right through to the delivery and after service Joanne has been brilliant and given me an excellent product. I have just ordered another porch for another project from them and I will continue to do so for future projects . Thomas and Bell Building Contractors Ltd

Amazing customer service from beginning to end . My builder was in awe at the quality of the oak porch components. Call them and ask for Joanne - what she doesn’t know isn’t worth knowing! It’s not every day you invest in a “proper” porch so do it right. You’ll definitely be delighted!

Oak by Design were extremely helpful at all stages of my project from helping and advising me to choose the most appropriate beam through to advice on fixing the beam. They were extremely patient with changes to my beam dimension requirements finally providing a solution to suit my project. They provided photographs on completion of the beam prior to dispatch to ensure that my requirements had been met. I was extremely impressed by the quality and finish of the beam which has become the focal point for my fireplace project. Oak by Design provided customer care of the highest quality and I would highly recommend their services.

We purchased some engineered oak flooring and oak covers from Oak By Design and couldn't be happier with the finish and quality. They are spot on. Joanne was extremely helpful throughout the whole process and provided plenty of advice when necessary. Thank you

I was sourcing an oak RSJ cover (circa 5m length) for my extension and found Oak by Design on the internet. All of the reviews I could were glowing and so I contacted them......And I'm so glad that I did. Joanne Fisher answered my initial call and she looked after my order from beginning to end - in terms of ensuring that I got exactly what I wanted she/they provided a superb service - everything on time - delivery in to the Peak District to suit when I wanted. The quality of the the RSJ cover is fantastic thick solid oak that matches my oak floor - looks amazing. If you want anything oak I can thoroughly recommend Oak By Design.

On behalf of Shears PHG Our customer was looking at having an oak porch built for their property in the West Midlands we got in contact with Joanne at Oak by Design and she was really helpful, always friendly on the phone and polite nothing was too much trouble. Joanne kept us up to date through every stage and our customer is really pleased with the results of the Porch it looks great and we wouldn’t hesitate to use them again in the future

A fabulous service and supportive through the design and delivery process. Highly recommended

Pleasure to do Buisness with

Really delighted with the new porch by Oak by Design. It adds a super feature to my converted barn. Thanks to Joanne and the team.

When embarking on a large renovation project assembling the right team of skilled work people is vital. It involves the need for skill, imagination and trust. It was important to us to use a local company and Oak by Design seemed to tick the right boxes although we had not dealt with them or indeed heard of them before. We soon came to realise that the combination of Ben, Billy, Jamie, Matt and MIck ( listed strictly in alphabetical order ) was a great success. Skilled: highly, imaginative: an excellent creative talent, trustworthy: 100% but also such great team players that all the other trades on site benefitted from their cooperation and great good humour. I would endorse the other reviewers who have commented on the quality of the materials used, whether in the replacement windows, the light oak internal doors. the fantastic oak staircase, the secret bookcase and the pièce de résistance: the oak conservatory. It has been a great project and much of that I attribute to the work of Oak by Design. A big thank you to you all.

Oak by design provided our engineered oak flooring. From our initial meeting and supply of samples to the final delivery we have been provided with excellent service. Carl has been in touch throughout the process and provided updates about the lead time and expected delivery dates. We are delighted with the flooring. Very happy to recommend Oak by design.

Ordered an oak mantle beam from Oak by Design and they quickly called to check the finer details. Unfortunatly, the beam was slightly damaged on arrival by the courier company. Oak by Design immediately arranged to have it picked by DHL, transferred back to Yorkshire from Kent, repaired and sent back within 2 days, with no quibbles. The beam is beautiful, as is the high quality customer service by these people. Fully recommend using this company. Anthony Slater, Tonbridge. Tonbridge.

Spectacular service from start to finish! great design work and support from concept to installation. The builders were amazing! So pleased with the outcome! Thankyou so so much !

Oak by Design have made 2 oak framed rooms for us, sunroom at the front and and "moonroom" (photo) at the back which encompasses a shower room, work area and storage. They have been helpful at every stage and the outcome is simply brilliant. They make the whole house feel roomier and brighter and are beautiful places to be. GE North Yorkshire

From the beginning the customer service has been superb, excellent help and advice when choosing the flooring, delivery arriving when promised and a product which is extremely high quality. We have replaced the majority of our flooring downstairs and we are so pleased with the result that we would have paid more. Fantastic.