oakbydesign
01423 593 794
TERMS AND CONDITIONS OF SALE
1 Definitions
1.1 "Company": means Penny Bricks & Timber Limited, trading as Oak By Design.
1.2 "Conditions": means the terms and conditions set out in this document and (unless the context requires
otherwise) includes any special terms agreed in writing between the Customer and the Company;
1.3 "Contract": means the contract between the Company and the Customer for the sale and purchase of the Goods
in accordance with these Conditions;
1.4 "Customer": means the person, firm or company who purchases the goods from the Company;
1.5 "Goods": means the goods, materials and accessories supplied by the Company to the Customer;
1.6 the word "writing" and any similar expressions shall include facsimile transmission and comparable means of
transmission, including email or letter.
2 Existence of contract
2.1 Any written quotation or estimate issued by the Company shall constitute an invitation to treat. No binding
contract shall be created by the placing of an order by the Customer unless and until the Company has despatched
the goods to the Customer. These Conditions shall apply to all contracts to the exclusion of all other terms and
conditions including any terms or conditions which the Customer may purport to apply under any purchase order or
similar document. All orders for Goods shall be deemed to be an offer by the Customer to purchase pursuant to these
conditions. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Customer's acceptance
of these Conditions.
2.2 No particulars contained in any advertising matter, catalogues or other publication supplied by the Company
(including references to weights, dimensions or performances therein), nor any verbal representation by any
employee or agent of the Company shall form part of the Contract, nor shall they be treated as constituting a
representation on the part of the Company, but nothing in these Conditions affects the liability of either party for
fraudulent misrepresentation.
3 Amendments and cancellation
3.1 No amendments to these conditions shall be binding on the Company unless accepted in writing by a director of
the Company.
3.2 The Contract may not be cancelled by the Customer except with the written consent of the Company.
4 Minimum order value
Where the Customer orders less than the minimum order value as notified from time to time by the Company, the
Company will, at its discretion, apply the minimum order surcharge current from time to time.
5 Prices
All prices are exclusive of VAT or any other sales tax and subject to variation by the Company without notice and
goods will be invoiced at prices ruling at the date of despatch from the Company's premises.
6 Settlement terms
Unless otherwise agreed in writing by a director of the Company the price of the Goods shall be paid by cleared funds
before the goods are delivery or collected. Should the Customer fail to pay in full for any Goods on or before the due
date the Company reserves the right to cancel any discounts previously offered to the Customer.
7 Terms of despatch and delivery
7.1 Goods will be supplied and delivery of the Goods shall take place at the Customer's premises or delivery site as
indicated in the Customer's order, or as agreed by the parties.
7.2 Times or dates quoted by the Company for delivery of Goods are intended as estimates only and time is not of
the essence of the Contract.
7.3 The Company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not
limited to loss of profit & liability to third parties) suffered or incurred by the Customer as a consequence of any delay.
7.4 The Company reserves the right to deliver the Goods by instalments in any sequence and to tender a separate
invoice in respect of each instalment. Where the goods are delivered by instalments, the Contract shall become
severable and each instalment shall be deemed to be subject to a separate contract. No default or failure by the
Company in respect of any one or more instalments shall entitle the Customer to treat the Contract as repudiated or to
damages.
7.5 The Company may decline to deliver if the Company believes it would be unsafe, unlawful or unreasonably
difficult to do so or the premises (or the access to them) are unsuitable for the Company’s or third party delivery
vehicle(s).
8 Specifications
8.1 Where the Company is instructed to prepare Goods in accordance with Customer’s specifications and
instructions, it is the Customer’s responsibility to ensure that any specifications and/or instructions are accurate. The
Customer must also ensure that Goods prepared in accordance with those specifications or instructions will be fit for
the purpose of the intended use. The Company accepts no liability for Goods which have been prepared in
accordance with Customer instructions and specification but which prove to be unfit for the purpose of the intended
use through no fault of the Company.
The Company reserves the right to make any changes to specifications of its Goods which are necessary to ensure
that the Goods conform to any applicable safety or other statutory requirements. Where it is necessary to make any
such changes to specifications of Goods the Company will, where possible, attempt to notify the Customer in advance
of any such changes.
8.2 In order to supply the full quantity ordered on all specially manufactured, non-stock products, the Company may
have to supply and charge, for no more than 10% overage.
9 Force majeure
The Company shall not be liable for failure to deliver the Goods for any reason whatsoever outside the reasonable
control of the Company including, without limitation to the generality of the foregoing, industrial action, war, storm, fire,
explosion, flood, governmental action or regulation, act of god, riots, strikes, walkouts or non-availability of stocks or
materials. Any such failure shall not affect the obligation of the Customer to pay for goods already delivered.
10 Property, Risk and Retention of Title
10.1 Risk of loss or damage to the Goods shall pass to the Customer on delivery.
10.2 Property and ownership in the Goods shall, notwithstanding delivery of goods to the Customer, not pass to the
Company until:
(a) the Customer shall have paid the Company in full therefor pursuant to these Conditions; and
(b) no other sums are outstanding from the Customer to the Company on any account whatever whether or not such
sums have become due for payment.
10.3 The Customer shall, while property in the Goods remains with the Company pursuant to this clause 10, hold the
Goods on a fiduciary basis only and as baillee only for the Company. The Customer shall store the Goods without
charge to the Company separately from its own goods or those of any other person, in good condition and marked in
such a way that they are clearly identifiable as the property of the Company, and shall insure the goods to their full
value against "All Risks" but the Customer may resell the Goods in the ordinary course of its business.
10.4 In the event that the Company is entitled to exercise any of its rights under clause14, the Customer shall
immediately place any of the Goods the property and the ownership in which remains vested in the Company in its
possession or under its control at the disposal of the Company and the Company shall (without prejudice to any of its
other rights and remedies) have the right to repossess, resell and use such Goods and may by itself, its servants or
agents enter upon any land or building, vehicle or vessel or other place upon or in which such Goods are reasonably
thought to be situated for the purpose of removing any such Goods.
10.5 Title to the Goods shall remain vested in the Seller and shall not pass to the Buyer until the purchase price for
the Goods has been paid in full and received by the Seller. Until title to the Goods passes:
The Seller shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the Goods;
The Seller and its agents and employees shall be entitled at any time and without the need to give notice enter upon
any property upon which the Goods or any part are stored, or upon which the Seller reasonably believes them to be
kept;
The Buyer shall store or mark the Goods in a manner reasonably satisfactory to the Seller indicating that title to the
Goods remains vested in the Seller; and the Buyer shall insure the Goods to their full replacement value, and arrange
for the Seller to be noted on the policy of insurance as the loss payee.
Irrespective of whether title to the Goods remains vested in the Seller, risk in the Goods shall pass to the Buyer upon
delivery or collection.
11 Claims for defects, damage, loss or non-delivery
11.1 The Customer shall inspect the Goods on delivery and shall within 24 hours of the date of delivery notify the
Company of any alleged defect, shortage in quantity, damage or failure to comply with description or samples. In
relation to any defect that is not apparent on reasonable inspection, the Customer shall notify the Company of any
defect within a reasonable time after discovery of the defect. The Customer shall give the Company an opportunity to
inspect such goods at the Customer's premises or delivery site within a reasonable time following such notice and
before any use is made of them.
11.2 The Customer shall notify the Company of any non-delivery of a whole consignment within 24 Hours of the date
of receipt of the Company's sales invoice.
11.3 If the Customer shall fail to comply with the foregoing, the Goods shall be conclusively presumed to be in
accordance with the Contract and free from any defect or damage which would be apparent on a reasonable
examination of the Goods and the Customer shall be deemed to have accepted the Goods. If the Customer
establishes to the Company's reasonable satisfaction that the Goods are not in accordance with the Contract or are
defective, the Customer's sole remedy in respect thereof shall be limited, as the Company may elect, to making good
any shortage to repairing or replacing such goods free of charge or refunding all, or part of the Contract price against
the return of the Goods.
11.4 The Company's liability to the Customer whether for any breach of the Contract or otherwise shall not in any
event exceed the Contract price and the Company shall be under no liability for any special consequential or indirect
loss or damage suffered (including but not limited to loss of profit) or liability to third parties incurred, by the Customer.
11.5 The Company shall be under no liability in respect of any defect in the Goods:
(a) if the price for the goods has not been paid in full;
(b) in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions,
failure to follow installation instructions, misuse or alteration or repair of the Goods by the Customer without the
approval of the Company in writing.
11.6 Subject to the provisions of this clause 11 all warranties and conditions whether implied by statute or otherwise
are hereby excluded PROVIDED THAT nothing herein shall restrict or exclude liability for death or personal injury
caused by the negligence of the Company or affect the statutory right of the Customer dealing as a consumer (as
defined in section 12 of the Unfair Contract Terms Act 1977).
11.7 The Company cannot cover against natural timber defects this includes, colour variations, knot content in
timber, any level of deformation or shrinkage deemed to be normal by the Company.
12 Over orders or a change of requirement
The Company will accept the return of goods if not required by the Customer due to over ordering or a change of
requirement. In such circumstances the Customer will be credited for the part of the order to be returned, less the
Company’s reasonable restocking charges. Such claims must be received within 5 days of the delivery date, and the
Goods must be in a saleable condition and in full packs or bundles. This clause 12 excludes all items manufactured
to the Customer's individual specification. Any credits given by the Company in such circumstances will be issued to
the Customer on receipt of the goods to be returned being received by the Company.
13 Compliance with statute
The Customer shall be responsible for ensuring that its use of the Goods complies with all and any relevant statutes,
statutory instrument and regulations having the force of law and any British Standards and shall fully indemnify the
Company and keep it indemnified against all costs, claims, demands, expenses and liabilities suffered or incurred by
the Company as a result of any non-compliance by the Customer.
14 Default by the Customer
14.1 If the Customer fails to make payment for the Goods in accordance with clause 6, or otherwise commits a
breach of the Contract, or if the Customer offers to make an arrangement with its creditors or commits an act of
bankruptcy, or if the Customer becomes subject to any of the events listed in clause 14.2 below, all sums outstanding
in respect of Goods shall become payable immediately. In addition, the Company may, in its absolute direction and
without prejudice to any other rights which it may have:
(a) suspend all future deliveries of Goods to the Customer and/or terminate the Contract without liability on its part;
and/or
(b) exercise any of its rights pursuant to clause 10.
and the price for any Goods delivered but not paid for shall become immediately due and payable notwithstanding any
previous agreement or arrangement to the contrary.
14.2 For the purposes of clause 14.1 the relevant events are:
(a) the Customer is unable to pay its debts as they fall due or has an inability to pay its debts;
(b) the Customer offers to make any arrangements with its creditors (other than where the Customer is a company
where these events take place for the sole purpose for a scheme for a solvent amalgamation or reconstruction without
insolvency);
(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in
connection with the winding up of the Customer, (other than for the sole purpose of a scheme for a solvent
amalgamation or reconstruction without insolvency) ;
(d) (being a company) an application is made to court, or an order made, for the appointment of an administrator or if
a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
(e) (being a company) the holder of a qualifying floating charge over the Customer's assets has become entitled to
appoint or had appointed an administrative receiver;
(f) a person becomes entitles to appoint a receiver over the Customer's assets or a receiver is appointed over the
Customer's assets;
(g) (being an individual) the Customer is the subject of a bankruptcy petition or order;
(h) a credit or encumbrancer of the Customer attaches or takes possession or, or a distress, execution,
sequestration or other such process is levied or enforced or pursued against the whole or any part of its assets and
such attachment or process is not discharged within 14 days;
(i) the Customer commits any act of bankruptcy;
15 Intellectual property rights
15.1 No right or licence is granted under the Contract to the Customer under any patent, trade mark, copyright,
registered design or other intellectual property rights except the right to resell the Goods.
15.2 If the Goods are manufactured or supplied by the Company in accordance with designs, specifications or other
requirements expressly by the Customer the Customer warrants to the Company that the manufacture or supply of
such Goods by the Company does not infringe the rights of any third party, howsoever arising, and agrees to
indemnify the Company in full against any liability which may arise in respect of such infringement.
16 Credit notes
All credit notes issued by the Company will expire after 12 months from the date of issue in this case the expired
credit note will hold no value. This means the expired credit note cannot be used by the Customer against invoices
that are due and/or towards the purchase of any item. The Company holds the right to waive this clause 16 in certain
exceptional circumstances; the waiver needs to be agreed with a director of the Company in writing.
17 Set off and counterclaim
The Customer shall not be entitled to withhold any payment of any invoice by reason of any rights of set off or
counterclaim which the Customer may have or allege to have or for any other reason whatsoever.
18 Notices
Any notice required to be served pursuant to these Conditions shall be in writing and served by first class post or
facsimile or by hand to the Company Unit 2 Locksley Park, Blind Lane, Tockwith, York YO26 7QJ or such other
address as the Company may from time to time notify to the Customer. Any notices to the Customer will be served
at the address notified to Company or, in default of notification, to the address from which the Goods were ordered,
or if the Customer is a company, at the option of the Company at the Customer's registered office. A properly
addressed notice sent by prepaid first class post shall be deemed to have been served two days after the date of its
despatch. Any notice given by facsimile shall be deemed to have been served 24 hours after despatch. In proving
service by facsimile, it shall be sufficient to show that the facsimile was despatched to the correct facsimile number.
19 Severance
Any provision or term of these Conditions, which is or may be void or unenforceable shall to the extent of such
invalidity or unenforceability be deemed severable and shall not affect any other provision hereof.
20 Waiver
No waiver or forbearance by the Company, whether express or implied, in enforcing any of its rights hereunder shall
prejudice its rights to do so in future.
21 Assignment
The Customer may not assign, subcontract or in any way dispose of its rights or obligations under the Contract
without the prior written consent of the Company.
22 Law and jurisdiction
These Conditions and the Contract shall be governed in all respects by the laws of England and any dispute
hereunder shall be subject to the exclusive jurisdiction of the English courts.
23 Third party rights
A person who is not a party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act
1999 to enforce or enjoy the benefits of these Conditions.
Telephone: 01423 593 794
Locksley Park
Blind Lane
Tockwith
YORK YO26 7QJ
Opening Times:
Mon to Fri - 9.00am to 5.00pm
Bank Holidays - Closed
Christmas 2024 - TBC
Oak By Design is the trading name of:
Penny Bricks & Timber Ltd.
Reg Number: 04384416
VAT Number: 664 8012 33
Left us a star review
Oak by design provided our engineered oak flooring. From our initial meeting and supply of samples to the final delivery we have been provided with excellent service. Carl has been in touch throughout the process and provided updates about the lead time and expected delivery dates. We are delighted with the flooring. Very happy to recommend Oak by design.
Oak by design were a fantastic company to deal with. They made us some treads for a bespoke stair case from large pieces of air dried oak. They were very thorough in making sure that they understood exactly what we wanted. They made excellent suggestions for small changes to our own design in order to produce a better finished product and to manage the cost. We were very happy with the treads when they were delivered. They look fantastic and fitted perfectly to the steel frame which was made by a third party. I could not recommend them more highly.
I wish I could give more starts!! We looked at many companies before finally choosing Oak by Design. We are so glad we chose them. They were excellent from start to finish. They worked with us to find a workable design that was to our liking. Our door looks amazing (despite the building site that still surrounds it!). Their customer service is of the highest standard, Joanne could not do enough to help us. I would not hesitate to recommend them.
Ordered an oak mantle beam from Oak by Design and they quickly called to check the finer details. Unfortunatly, the beam was slightly damaged on arrival by the courier company. Oak by Design immediately arranged to have it picked by DHL, transferred back to Yorkshire from Kent, repaired and sent back within 2 days, with no quibbles. The beam is beautiful, as is the high quality customer service by these people. Fully recommend using this company. Anthony Slater, Tonbridge. Tonbridge.
Having lived with our porch for over 2 years I can honestly say it’s the best addition to our house we ever made. Not only does it look fantastic the quality is outstanding. I love that it keeps the mud out of the hall and provides a seating area to remove muddy boots.
On behalf of Shears PHG Our customer was looking at having an oak porch built for their property in the West Midlands we got in contact with Joanne at Oak by Design and she was really helpful, always friendly on the phone and polite nothing was too much trouble. Joanne kept us up to date through every stage and our customer is really pleased with the results of the Porch it looks great and we wouldn’t hesitate to use them again in the future
Amazing craftsmanship from this company. The customer service from Joanne was superb. My questions and indecisiveness were never an issue and she was always on hand to offer advice and find the answers to my questions. Our oak porch has transformed the house and we are over thd moon with it. Would highly recommend Oak By Design. Joanne is an asset to the sales and promotion of this company and is very knowledgeable. Would give 10 stars if I could!
Great personal service to ensure we got what we needed specific to our personal requirements. Quality is outstanding and there was a helping hand there all the way. The porch we ended up with was not cheap but having looked at others the quality of the Oak by design product shines through. Very pleased with the result and the complements from both neighbours and our builders keep coming.
Great company, always on the end of the phone to talk through design, measurements, fitting. The Oak is very high standard, looks amazing.
We ordered two bespoke doors and two bespoke porches for our house build from Joanne at OByD. We were specifically delighted with Joanne's attention to detail (and patience! lol) making the overall customer experience excellent. The product was equally fantastic, the product quality was truly beyond our expectations. Joanne is super helpful and knowledgeable, and kept my spirits up throughout our project. We would 100% recommend OByD, and specifically Joanne, for all your standard and bespoke oak requirements. H&D
From the start of our enquiry, the service provided was excellent. Joanne was a great help and the oak porch structure looks fantastic on our new build. It completely changed the look of the house. Very quick delivery could not recommend enough.
We decided to get an oak porch to make our home more attractive and we are so glad we did as it really is beautiful ! Joanne and the Team have been professional, friendly and just a pleasure to deal with ! Thank you so much !!
We are delighted with our porch, from Oak by Design. Not only is the porch of excellent quality and finish but their customer service could not have been better. They bent over backwards to make sure that we were happy with the porch and I would happily recommend them to anyone.
A first rate service from start to finish. We've used this company in the past for our floor - 40 foot of solid oak! 2 beams and 2 RSJ covers. This time a beam for our new kitchen inglenook and another RSJ cover. More than impressed with the products which more than met our spec. A very friendly and helpful team who I'd recommend to anyone.
What can I say, Oak By Design have been the most fantastic company to deal with. Joanne was so helpful, friendly and professional. She really seemed to care about our project, which made such a difference. We had 4 oak RSJ covers made and 2 fireplace mantles. The finish is outstanding. Everyone believes they are solid beams, which was just what we wanted. The care and attention this company will give you is 2nd to none and I would highly recommend them. Pictures will follow when we complete our project, thanks again Oak By Design. x
My company has ordered 2 porches with Joanne from oak by design, and have more planned in the future. They've been brilliant from start to finnish. Great communication right through. And the quality of the product is exceptional. Do not hesitate to order.
Excellent quality workmanship and materials. Very easy and friendly to deal with on the phone. Everything done on time and no problems at all. Will definitely use again next time I need an oak porch or any other oak structures.
I was sourcing an oak RSJ cover (circa 5m length) for my extension and found Oak by Design on the internet. All of the reviews I could were glowing and so I contacted them......And I'm so glad that I did. Joanne Fisher answered my initial call and she looked after my order from beginning to end - in terms of ensuring that I got exactly what I wanted she/they provided a superb service - everything on time - delivery in to the Peak District to suit when I wanted. The quality of the the RSJ cover is fantastic thick solid oak that matches my oak floor - looks amazing. If you want anything oak I can thoroughly recommend Oak By Design.
We are ‘over the moon’ with our beautiful oak porch made by Oakbydesign .From our initial enquiry to delivery and installation the service and attention to detail has been outstanding! A very big thank you to Joanne who was so helpful and friendly from start to finish which made the whole process such a pleasure. Highly recommend anyone looking for an oak porch to choose Oakbydesign . Yvonne Grant.
On behalf of John Docherty: Oak By Design were a great company to deal with; helpful, knowledgeable, professional. The quality of the oak supplied to us for our bespoke porch was first class. Nothing was too much trouble for this company, and we will definitely be using this wonderful company again in 2022.
Oak by Design were extremely helpful at all stages of my project from helping and advising me to choose the most appropriate beam through to advice on fixing the beam. They were extremely patient with changes to my beam dimension requirements finally providing a solution to suit my project. They provided photographs on completion of the beam prior to dispatch to ensure that my requirements had been met. I was extremely impressed by the quality and finish of the beam which has become the focal point for my fireplace project. Oak by Design provided customer care of the highest quality and I would highly recommend their services.
From start to finish Oak By Design have been incredible, nothing was too much trouble. Our new Oak doors are beautifully made and have really been the icing on the cake to finish our house renovations off. We have also had a fabulous outdoor oak structure with heating and we are very much looking forward to making the most of it in the months ahead. Thank you to the whole team I would throughly recommend.
From the moment we visited the Oak Design showroom, we knew that we were dealing with a top quality local company. Richard the owner, showed us around his design works with real pride of his product and service offering. Jamie as sales executive has discussed and agreed the options & design with costs to us and we have now implemented the first phase of our home improvement, with more work to follow. We are highly delighted with the finished product and would strongly recommend Oak Design to other interested clients. I also suggest that you pay them a personal visit at the Home Building & Renovation exhibition in Harrogate, as well as their wonderful showroom of Oak Solutions in Tockwith to get a personal guided tour.
When embarking on a large renovation project assembling the right team of skilled work people is vital. It involves the need for skill, imagination and trust. It was important to us to use a local company and Oak by Design seemed to tick the right boxes although we had not dealt with them or indeed heard of them before. We soon came to realise that the combination of Ben, Billy, Jamie, Matt and MIck ( listed strictly in alphabetical order ) was a great success. Skilled: highly, imaginative: an excellent creative talent, trustworthy: 100% but also such great team players that all the other trades on site benefitted from their cooperation and great good humour. I would endorse the other reviewers who have commented on the quality of the materials used, whether in the replacement windows, the light oak internal doors. the fantastic oak staircase, the secret bookcase and the pièce de résistance: the oak conservatory. It has been a great project and much of that I attribute to the work of Oak by Design. A big thank you to you all.
As the owner of a local joinery business, Robert Davis Joinery, I have had the pleasure of using Oak by Design on several occasions over the last 8 years. They have produced bespoke interior products for me including Oak doors and timber moldings. The staff in the office and the workshop are always very helpful and friendly and the standard of the workmanship and materials are always of a very high quality.
Oak by Design have made 2 oak framed rooms for us, sunroom at the front and and "moonroom" (photo) at the back which encompasses a shower room, work area and storage. They have been helpful at every stage and the outcome is simply brilliant. They make the whole house feel roomier and brighter and are beautiful places to be. GE North Yorkshire
We purchased some engineered oak flooring and oak covers from Oak By Design and couldn't be happier with the finish and quality. They are spot on. Joanne was extremely helpful throughout the whole process and provided plenty of advice when necessary. Thank you
Fantastic staff with fantastic craftsmanship. Great communication and always on the ball. I would highly recommend oak by design, I don’t think you could get a better quality oak porch anywhere. Extremely pleased with ours , always getting compliments from fellow villagers
A fabulous service and supportive through the design and delivery process. Highly recommended
First class service and product . Our car port and steps look fantastic and blends in with the existing buildings beautifully. Would definitely recommend them.
This is the second time that we have used Oak By Design for oak products and once again we weren’t disappointed. We recently ordered some internal oak doors and from the very start they were a pleasure to deal with. Joanne especially was extremely helpful and friendly, nothing was too much trouble. We were kept updated about the progress of our order. Unfortunately we needed to delay acceptance of the doors for a few weeks and Oak By Design happily agreed to store them in their workshop until we were ready for them. The quality of the doors is very high, they are very well made and finished, far better than any oak doors that you will buy “ off the shelf. “ They are all installed now and look fantastic. I would highly recommend Oak By Design and we will certainly use them again in the future if we require any more oak products. A huge thank you to Joanne and the whole team for a great service and a great product.
I could not recommend Oak By Design more highly. Joanne and the team worked tirelessly to resolve an issue that was the result of my mistake when I ordered the porch. Great customer service.
We can thoroughly recommend Oak by Design. Not only did they provide the best of oak floors and oak staircase to suit our new, contemporary home, but they returned to make good a problem which was not their fault. Going the extra mile separates great companies from ordinary firms. Thank you Jamie & Billy. From Mike & Barbara, York.
Found this company by accident whilst passing through Harrogate, but well worth a visit.Great products choice with helpful friendly service. The wooden flooring and beams look great in situ and we are very pleased with the transformed room. Would recommend and use again.
Firstly, the product quality was superb, a beautiful oak mantle piece for my fire place, gorgeous. The installation was quick, efficient and fitter very friendly. The price was very reasonable, actually very good value. But what makes it all SIX STAR, ( but we I can only give 5!), was the customer service. When walking in the shop I was perfectly attended to, I was given samples to take home and they remembered to call soma days later to see what I thought. Order to install time was very fast for such a bespoke service. My experience was world class, great to deal with a brilliant local/small business, I totally recommend.
Amazing customer service from beginning to end . My builder was in awe at the quality of the oak porch components. Call them and ask for Joanne - what she doesn’t know isn’t worth knowing! It’s not every day you invest in a “proper” porch so do it right. You’ll definitely be delighted!
Very impressed with Oak By Design. Customer service is fantastic and they were very patient in helping me ensure what I needed was the right size. Photos sent of oak cover before it was sent to me and end product was great. It was also not the most expensive either. Would definitely recommend.
Really delighted with the new porch by Oak by Design. It adds a super feature to my converted barn. Thanks to Joanne and the team.
Exceptional service and beautiful flooring. Absolutely delighted with every aspect. Went above and beyond great customer service to meet our needs and timescales.
From the initial quotation right through to the delivery and after service Joanne has been brilliant and given me an excellent product. I have just ordered another porch for another project from them and I will continue to do so for future projects . Thomas and Bell Building Contractors Ltd
Spectacular service from start to finish! great design work and support from concept to installation. The builders were amazing! So pleased with the outcome! Thankyou so so much !
Working with Oak By Design on our project was a pleasure and we were delighted with the results. Joanne was extremely helpful, quick to answer any questions and generally a great person to deal with! The quality and finish of the products - RSJ covers and Oak Windows & Doors were superb and look great. Would highly recommend working with Oak By Design and would not hesitate to use their services again for future projects!
Excellent customer service. Very friendly. Explained in detail. Product is beautiful. Would recommend. Company sent photos of finished product prior to dispatch to confirm our happiness with their work.
From the beginning the customer service has been superb, excellent help and advice when choosing the flooring, delivery arriving when promised and a product which is extremely high quality. We have replaced the majority of our flooring downstairs and we are so pleased with the result that we would have paid more. Fantastic.
