The vast majority of all our products are made to order. They are tailor made to your exact dimensions, shape, colour and design.
We can offer a full refund for all goods where we have NOT started manufacturing your goods.
There are a few exceptions to this rule:
Where we can offer a refund, we will.
Any refunds need to be made in the same form they were made.
All made to order goods cannot be refunded, sorry.
You have some goods that you either do not want or are surplus to requirements.
For Example:
You order three tubs of flooring adhesive for your new oak floor in the lounge. You find that the installer will be nailing the floor down or they wish to use their own adhesive. In this case, we would issue a full refund for the unused and unopened tubs.
Any made to order goods that are no longer required may be left with us. In turn, we would be able to promote these online, in our newsletter and on social media to help you sell the goods to a third party.
Telephone: 01423 593 794
Locksley Park
Blind Lane
Tockwith
YORK YO26 7QJ
Opening Times:
Mon to Fri - 9.00am to 5.00pm
Bank Holidays - Closed
Christmas 2025- TBC
Oak By Design is the trading name of:
Oak By Design Ltd.
Reg Number: 04384416
VAT Number: 664 8012 33