Do you have a refund policy??

Made To Order Goods

The vast majority of all our products are made to order. They are tailor made to your exact dimensions, shape, colour and design.

We can offer a full refund for all goods where we have NOT started manufacturing your goods.

There are a few exceptions to this rule:

• We have had no need to order special stock or associated items relating to your order, where we cannot cancel the order with our suppliers ourselves.
• There has been any “pre-work” associated with the order – this can be a design fee, a drawing fee or other consultancy work pre-agreed before taking on the order.
• You cancel the order so close to its manufacturing time that we have limited choices in rearranging future work. In this case, we would discuss the situation and reasons why you need to cancel.

Where we can offer a refund, we will.

Any refunds need to be made in the same form they were made.

Returning Unused Goods

All made to order goods cannot be refunded, sorry.

You have some goods that you either do not want or are surplus to requirements.

For Example:

You order three tubs of flooring adhesive for your new oak floor in the lounge. You find that the installer will be nailing the floor down or they wish to use their own adhesive. In this case, we would issue a full refund for the unused and unopened tubs.

Any made to order goods that are no longer required may be left with us. In turn, we would be able to promote these online, in our newsletter and on social media to help you sell the goods to a third party.