What if my goods are damaged in transit?

Follow This Process

When your goods are delivered, please check for any damage to the packaging, as this may be the first sign something could be wrong.

Depending on how your goods are delivered, the carrier will be able to advise you on what to do.

When your goods leave the workshop, they are checked for dimensions, quality, colour, damage, and any irregularities.

Sometimes your goods may be delivered directly (by a local carrier) or through a handling depot (Palletline and FedEx). Depots need to unload and reload your goods onto other vehicles, and this is where some damage can occur.

Should you receive damaged goods, please indicate this on the delivery paperwork and, if possible, photograph the goods BEFORE they have been unloaded.

What Happens Next

Please call our offices on 01423 593794 as soon as possible.

We will be able to advise depending on the carrier, time of day, weight of goods etc.

We will normally ask you to forward any photos of the damage via email so we can pursue a claim if needed.